1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, we are the data controller of your personal data.

 

 

2. Information We Collect

We may collect and process the following types of personal data:

Information you provide directly:

Name

Email address

Postal address

Telephone number

Account login details

Communications (messages, feedback, reviews)

Transaction data:

Purchase history

Billing and delivery details

Payment Information: We do not store full payment card details. Payments are processed securely by third-party payment providers.

Technical and usage data: 

IP address

Browser type and device information

Pages visited and time spent on site

Interaction data (clicks, navigation paths)

 

 

3. How We Collect Your Data

We collect data when you:

Make a purchase

Create an account

Contact us

Subscribe to marketing communications

Browse our website (via cookies and similar technologies)

We may also receive personal data from third-party platforms such as ThriveCart, Payhip, Stripe, PayPal, and SumUp when you purchase our products or services.

 

 

4. Lawful Bases for Processing

We process your personal data under the following lawful bases:

Contract: To fulfil orders and provide our services

Legal obligation: To comply with tax, accounting, and legal requirements

Legitimate interests: To improve our services, prevent fraud, and maintain website security

Consent: For marketing communications and non-essential cookies

You may withdraw consent at any time.

 

 

5. How We Use Your Data

We use your data to:

Process and deliver orders

Manage your account

Provide customer support

Send service-related communications

Send marketing communications (where you have consented)

Improve our website and services

Comply with legal obligations

 

 

6. Sharing Your Data

We may share your personal data with trusted third parties where necessary to operate our business, including:

Wix.com (website hosting and infrastructure)

ThriveCart (checkout and sales platform)

Payhip (digital product delivery platform)

Stripe (payment processing provider)

PayPal (payment processing provider)

SumUp (in-person payment processing provider)

Other payment processors and financial institutions

Delivery and logistics providers

Analytics providers

Professional advisers (e.g. accountants)

These providers process your data either:

On our behalf (as data processors), or

As independent data controllers (such as PayPal, Stripe, and SumUp), in accordance with their own privacy policies.

Where you make a payment using a third-party provider (such as PayPal, Stripe, or SumUp), your personal data will be processed in accordance with their own privacy policies. We recommend reviewing those policies for further information.

We ensure that all third parties respect the security of your personal data and process it in accordance with applicable data protection laws.

 

 

7. International Data Transfer

Some of the third-party service providers we use (such as Wix, Stripe, PayPal, ThriveCart, Payhip and SumUp) may transfer and store your personal data outside the United Kingdom.

 

Where this occurs, these providers are responsible for ensuring appropriate safeguards are in place to protect your data, such as UK adequacy regulations or standard contractual clauses.

 

 

8. Data Retention

 

We retain your personal data only as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

 

Typical retention periods include:

 

- Order and financial records: retained for 6 years to comply with legal obligations  

- Account data: retained while your account is active or until you request deletion  

- Marketing data: retained until you withdraw your consent  

- Customer enquiries: retained for up to 2 years after resolution  

 

Where we no longer need your data, we will securely delete or anonymise it.

 

 

9. Your Rights

Under UK data protection law, you have the right to:

Access your personal data

Correct inaccurate or incomplete data

Request deletion of your data

Restrict or object to processing

Request transfer of your data (data portability)

Withdraw consent at any time

Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us at:
kate.hall@thefullfreezer.com

 

 

10. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website.

We use:

Strictly necessary cookies (required for site functionality)

Analytics cookies (to understand how users interact with our site)

Marketing cookies (to deliver relevant advertising)

Non-essential cookies will only be placed on your device with your consent.

You can manage your cookie preferences through our cookie banner or your browser settings.

 

 

11. Third-Party Platforms

Our website is hosted on Wix.com. Your data may be stored through Wix’s data storage systems and databases, which are secured behind firewalls.

Payments and transactions may also be processed via third-party platforms including ThriveCart, Payhip, Stripe, PayPal, and SumUp.

These providers maintain their own security measures and compliance standards. We do not store your full payment card details.

 

 

 

12. Data Security

We take appropriate steps to protect your personal data.

 

As we use established third-party platforms (such as Wix, Stripe, PayPal, ThriveCart, Payhip and SumUp), much of the technical security of your data is managed by these providers. These platforms implement industry-standard security measures, including secure servers and encryption.

 

We restrict access to personal data to only those who need it for business purposes.

 

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

 

13. Marketing Communications

If you opt in, we may send you marketing emails about our products and services.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

 

 

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

 

15. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: support@thefullfreezer.com

Web: www.thefullfreezer.com/contact
Address: Co Strivex Ltd Beacon House Ibstone Road, Stokenchurch, High Wycombe, Buckinghamshire, England, HP14 3FE

 

 

16. Complaints

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection.

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Effective Date: 21st April 2026

Business Name: The Home Cooking Consultant Ltd T/A The Full Freezer

Contact Email: support@thefullfreezer.com

Postal Address: Co Strivex Ltd Beacon House Ibstone Road, Stokenchurch, High Wycombe, Buckinghamshire, England, HP14 3FE

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Cookie Policy

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Effective Date: 21st April 2026

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1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide information about how users interact with the site.

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2. Types of Cookies We Use

 

Strictly Necessary Cookies

These cookies are essential for the operation of our website and cannot be disabled. They include:

• Security and authentication

• Shopping cart functionality

• Payment processing

 

Analytics Cookies

These cookies help us understand how visitors use our website so we can improve it.

They may collect information such as:

• Pages visited

• Time spent on pages

• Navigation paths

These cookies are only used with your consent.

 

Marketing Cookies

These cookies may be used to:

• Deliver relevant advertising

• Track the effectiveness of campaigns

• Enable third-party advertising tools

These cookies are only used with your consent.

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3. Third-Party Cookies

Some cookies may be set by third-party services we use, including:

• Wix.com (website hosting and functionality)

• Stripe, PayPal and SumUp (payment processing)

• ThriveCart and Payhip (checkout and product delivery)

• Analytics providers (if enabled)

These third parties may process your data in accordance with their own privacy policies.

 

4. Managing Cookies

You can control and manage cookies in several ways:

• Using our cookie consent banner

• Adjusting your browser settings

• Clearing cookies from your device

Please note that disabling strictly necessary cookies may affect how the website functions.

 

5. Changes to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page.

 

6. Contact Us

If you have any questions about our use of cookies, please contact support@thefullfreezer.com.